E-mail [email protected]. We usually reply within one working day. Never send us CPR numbers, files or screenshots of file contents: your organization's name, the time and what happened are enough.
Response times and service level
- Support is by e-mail, on Danish working days, in English or Danish.
- We usually reply within one working day. That is a goal, not a guarantee.
- Sporlock has no agreed uptime or response time (no SLA). The app runs on Cloudflare with data in the EU.
- Tielemans Software is a small Danish company. You write directly to the person who builds the product.
Common questions
Who can approve access?
A Global Administrator or a Privileged Role Administrator in your Microsoft Entra. If you are not an admin, you can still sign in: you get a ready-made link to send to your admin.
The report says "incomplete"
Some files could not be read fully, for example scanned PDFs and images (no text to read), password-protected files or files over 50 MB. The free scan also stops at 10,000 files or 6 hours. The report shows what was not read. No findings there does not mean there are no CPR numbers.
Undo a lock-down
Every change is in the audit log with an Undo button. An anyone-with-the-link link comes back as a new link (new address); external people are invited again without an e-mail.
Cancel the subscription or get invoices
Subscription in the app opens Stripe's customer portal. The subscription ends at the end of the paid period.
Delete your data and remove access
Data in the app deletes everything immediately. You remove access to your Microsoft 365 yourself in Microsoft Entra by deleting the enterprise applications "Sporlock" and "Sporlock Lockdown".
Data processing agreement
Write to us and we will send a signed data processing agreement.